Privacy Policy

Last updated: March 2026 | Version 2.0

1. Introduction

Jetnovo ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Jetnovo is operated by Opentrading B.V., a company registered in Amsterdam, The Netherlands. We comply with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us when you:

• Search for flights: When you search for flights, we temporarily process your origin, destination, and travel dates to show you results. This information is not stored permanently.
• Contact us: If you email us at chatbot-proservice@gmail.com, we receive your email address and the content of your message. We use this only to respond to your inquiry.
• Subscribe to newsletters: If you sign up for our newsletter, we collect your email address and name (if provided). You can unsubscribe at any time.

2.2 Information Collected Automatically

When you access our website, we automatically collect certain information about your device and usage:

• Cookies: We use cookies to remember your preferences (like dark mode) and for affiliate tracking. For detailed information, see our Cookie Policy.
• Log data: Our servers automatically record information ("log data") including your IP address, browser type, operating system, referring URLs, pages viewed, and timestamps.
• Device information: We may collect information about the device you're using, including hardware model, operating system, and unique device identifiers.
• Usage data: We collect anonymous information about how you use our site, such as which features you use and how long you stay on pages. This helps us improve our service.

2.3 Information from Third Parties

Our search widget (powered by Aviasales) and map widget may collect additional information. Please refer to their privacy policies for details:

• Aviasales Privacy Policy
• Kiwi.com Privacy Policy
• Booking.com Privacy Policy

3. How We Use Your Information

We use the information we collect for various purposes:

• To provide our service: Process your flight searches and show you relevant results.
• To remember your preferences: Store your dark mode preference and other settings.
• To improve our website: Analyze usage patterns to enhance user experience and fix issues.
• To communicate with you: Respond to your emails, questions, and requests.
• To track affiliate commissions: When you click on a flight result and book through our partners, we may receive a commission. This requires cookies to track the referral.
• To protect our rights: Investigate and prevent security issues, fraud, or violations of our Terms of Service.
• To comply with legal obligations: When required by law or to protect our legal rights.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:

4.1 With Our Partners

When you click on a flight result, you are redirected to our partners' websites (airlines, Booking.com, Kiwi.com, etc.). At that point, their privacy policies apply. We do not share your personal information with them directly - the referral happens through standard web redirects.

4.2 With Service Providers

We use third-party services that help us operate our website:

• Web hosting: Render (our hosting provider) - may access data as necessary to provide hosting services.
• Analytics: Google Analytics - collects anonymous usage data to help us understand our audience.
• Email: We use Gmail for business communications - when you email us, your message is stored there.

These service providers are contractually obligated to protect your data and use it only for the services they provide to us.

4.3 Legal Requirements

We may disclose your information if required by law, such as to comply with a subpoena or similar legal process, or to protect our rights, property, or safety.

5. Cookies and Tracking

We use cookies and similar tracking technologies. For detailed information, please see our Cookie Policy.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

To exercise any of these rights, please contact us at chatbot-proservice@gmail.com. We will respond within 30 days.

7. Data Retention

We retain your information only as long as necessary:

• Cookies: Stored according to their expiration dates (see Cookie Policy).
• Email correspondence: Retained for customer service purposes and deleted when no longer needed.
• Log data: Automatically deleted after 30 days.
• Search history: We do not store your flight searches permanently.

8. Security

We implement appropriate technical and organizational measures to protect your information:

• HTTPS encryption for all data transmission
• Regular security updates and monitoring
• Limited access to personal information
• Secure data storage practices

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries outside the European Economic Area (EEA), including the United States, where our partners (Render, Google Analytics) operate. These transfers are protected by appropriate safeguards, such as the EU-US Data Privacy Framework or Standard Contractual Clauses.

10. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect information from children under 13. If you are a parent or guardian and believe your child has provided us with information, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last updated" date. You are advised to review this policy periodically.

12. Contact Information

For privacy-related questions or to exercise your rights:

• Email: chatbot-proservice@gmail.com
• Postal: Opentrading B.V., Keizersgracht 482, 1017 EG Amsterdam, Netherlands

13. GDPR Compliance (for EU Residents)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR). Our lawful bases for processing your information include:

• Consent: For cookies and newsletter subscriptions
• Legitimate interests: For affiliate tracking, analytics, and improving our service
• Contractual necessity: To provide flight search results
• Legal obligations: To comply with applicable laws

You have the right to lodge a complaint with your local data protection authority.

14. CCPA Compliance (for California Residents)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your rights

To exercise your CCPA rights, please contact us at chatbot-proservice@gmail.com.